I had tried to get a refinance months ago, but because I owned a manufactured home Melanie told me they didn’t do them right now, and that she would let me know if and when they did. To my surprise, she called me a few months later and said, we are good to go. She was on top of it from the get go. She was ready to start. I was on vacation visiting family and she was so nice and I managed to have all the information on my computer and by the time I got home a few days later, we were already scheduled for a appraisal. I loved working with her, she is so friendly and professional. I finalized my loan a few days ago and the gentleman, Walter, who came to my house to notarize my loan, was as nice as can be. From start to finish, it was an easy experience. Thanks Melanie.